Shipping policy

Shipping Policy — Rani Collection

At Rani Collection, we aim to provide a smooth, reliable, and transparent shopping experience. Please review our shipping policy before placing your order.

Order Processing Time

Orders are usually processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

During sale periods, promotional campaigns, or high-volume days, processing may take slightly longer.

Delivery Time

Estimated delivery time within Pakistan is generally:

Karachi: 2–4 business days
Other Major Cities: 3–5 business days
Remote Areas: 4–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, strikes, or other circumstances beyond our control.

Shipping Charges

Standard shipping charges will be displayed at checkout before you confirm your order.

Free shipping may be offered during selected promotional campaigns or on orders meeting a specific minimum order value.

Any applicable shipping discount or offer will be clearly mentioned on the website.

Cash on Delivery

Cash on Delivery may be available for eligible orders and locations within Pakistan.

Customers are requested to provide:

  • Correct full name
  • Active phone number
  • Complete delivery address
  • City and area
  • Nearby landmark, if needed

Incorrect or incomplete information may result in delivery delays or cancellation.

Order Confirmation

After placing an order, our team may contact you through WhatsApp, SMS, or phone call for order confirmation.

Orders may only be dispatched after successful confirmation.

If we are unable to reach you, the order may be placed on hold or cancelled.

Order Tracking

Once your order has been dispatched, tracking information may be shared with you through SMS, WhatsApp, email, or another available communication channel.

Please allow some time for the courier tracking system to update after dispatch.

Delivery Attempts

Our courier partner may make one or more delivery attempts.

Please ensure that:

  • Your phone number remains active
  • Someone is available to receive the parcel
  • The delivery address is accurate

If a parcel is returned due to repeated failed delivery attempts, refusal, incorrect address, or an unreachable customer, additional delivery charges may apply for re-shipping.

Package Inspection

We recommend checking the outer packaging at the time of delivery.

If the parcel appears damaged, opened, or tampered with, please contact Rani Collection as soon as possible.

For any product-related complaint, customers may be required to provide:

  • Order number
  • Clear photos
  • Unboxing video
  • Details of the issue

We strongly recommend recording an unboxing video from the moment the sealed parcel is opened, particularly for damaged, incorrect, or missing-item claims.

Delayed Deliveries

While we try our best to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • High order volume
  • Operational issues

Rani Collection will assist customers with tracking and courier coordination wherever reasonably possible.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an order has already been dispatched, we may not be able to change the delivery address.

Any additional courier charges caused by incorrect information may be payable by the customer.

International Shipping

Currently, shipping availability depends on the destination and available courier services.

If international delivery is available for your location, shipping cost, estimated delivery time, customs duties, and other applicable charges may vary.

Any customs duties, import taxes, or destination-country charges are generally the responsibility of the customer unless otherwise stated.

Order Changes or Cancellation

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has been processed or handed over to the courier, cancellation or modification may no longer be possible.

Privacy & Discreet Packaging

As Rani Collection offers nightwear and lingerie products, we understand the importance of customer privacy.

Where possible, orders are shipped in secure and discreet packaging to protect your privacy during delivery.

Contact Us

For shipping-related questions, tracking assistance, or delivery concerns, please contact our customer support team.

Rani Collection
Email: razamuzammil375@gmail.com
WhatsApp: +92 317 2290462
Phone: +92 317 2290462
Website: ranicollection.store

Last Updated: September 2026